The Nigeria Civil Aviation Authority (NCAA) has threatened to impose stiffer penalties on Kenya Airways if it refuses to refund and compensate passenger whose rights were violated, within the next seven days.
Already, in a statement signed by Michael Achimugu, Director, Public Affairs and Consumer Protection, the NCAA said it had sent a letter of sanction to the airline over the cases of Gloria Omisore and two other passengers.
The penalties are for consumer protection-related infractions including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority’s request, failure to process refund and compensation, and lost baggage.
“In addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1000 special drawing rights to the affected passengers.”, the statement reads in part.
Failure to comply with the letter, the Authority saud will attract stiffer penalties for the airline.
