The Nigeria Civil Aviation Authority (NCAA) said it has summoned Air Peace to a meeting Monday at its headquarters in Abuja over “a number of unexplained disruptions, including complaints received on Saturday from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos because of a reported air return due to cracked windshield.”
Director, Public Affairs and Consumer Protection for the Authority, Michael Achimugu on his X handle said ‘the above, along with cases of delayed refunds, compensations/first needs, has activated the Consumer Protection Department of the NCAA.
“We will not tolerate any abandonment of paying passengers. While the Authority continues to support domestic carriers, we hold all operators to the strictest standards.
” An investigation into these disruptions will be conducted and appropriate action taken as usual based on the facts of the incident as enshrined in Part 19 of the NCAA regulations 2023.
“The NCAA, as sole regulatory agency for civil aviation in Nigeria, remains committed to protecting the rights of all stakeholders.”, it said.
