United Nigeria Airlines has apologised to its passengers over disruption on flight UN0623 .
The airline specially acknowledged the concerns raised by Ms. Bolaji Ogunmola in a now viral video broadcast regarding the disruption to her travel plans, offering its unreserved apologies for the inconveniences to her, and all affected passengers.
“We fully recognize the impact that flight delays and cancellations have on our passengers, particularly when they interfere with significant personal and professional commitments. We deeply regret that Ms. Ogunmola was affected by these circumstances.
A statement signed by Chibuke Uloka, Public Relations Officer of the airline, said Flight UN0623, on which Ms. Ogunmola was originally scheduled to travel on 7 January 2026, was initially disrupted due to unscheduled aircraft maintenance.
Communications regarding the disruption, he said were promptly sent to all affected passengers via email and text messages.
“In prioritizing our passengers, the flight was specially reintroduced into our operations on 8 January 2026, despite the Ekiti–Lagos route not being part of our scheduled services for the day. In line with our commitment to passenger welfare, United Nigeria Airlines ensured full compliance with all applicable NCAA Consumer Protection Regulations, including passenger care obligations during flight disruptions, as provided under Part 19 of the NCAA Consumer Protection Regulations.
” United Nigeria Airlines offers its unreserved apologies to Ms. Ogunmola and all other affected passengers. We remain steadfast in our commitment to the highest standards of safety, operational excellence, and exceptional customer service. We value the feedback of our passengers and are dedicated to continually improving our service delivery to meet—and—exceed our passenger’s expectations.”, the statement said.
