arik-air…to refund affected passengers

By Sade Williams

 

The last may not have been heard about the aftermath of Arik Air take-over by the Federal government as the airline management said it has suspended flight operations to London and Johannesburg.

 

The management explained that the decision will allow it focus on its operations on domestic, West Africa and other international operations, adding that it will also present it an opportunity to engage its ‘restive’ creditors since the takeover.

 

To this end, it added that plans are on to refund those passengers that would be affected by the decision, adding that all pending issues will be duly addressed.

 

“This is to bring to the notice of our travelling public our intention to suspend our international flight operations to enable us find permanent solution facing our passengers as it will enable us to carry out a thorough assessment of the situation.

 

“The strategic business decision is meant to realign our operations and refocus on satisfying our domestic and West Africa and other international passengers. It will also present Arik with excellent opportunity to engage and discuss with creditors who have become restive since the intervention and have also understandably exhausted their patience due to non-payment of accumulated debt and non-performance on services and contracts

 

“Consequent upon this, arrangements are being made to refund all international passengers of the airline that are affected by this decision. To our international creditors, Arik is most grateful for your patience and understanding. We reassure them that all pending issues with the airline will be duly addressed as a matter of priority as we plan to engage them in this regard”, it said.

 

The management which noted that the international route is very critical for the strategic turn around, growth strategy and stability of the airline, added: ‘Therefore we intend to revisit the routes immediately we address all the problems inherited, which is affecting and creating more dissatisfied passenger base. We appeal to all passengers to kindly bear with us as the decision is to ensure that the airline adheres strictly to international aviation best practices.

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