By Sade Williams
South African Airways (SAA), Africa’s most awarded airline, has yet again been awarded 4-Star Skytrax ranking, in both Business and Economy Class, for a 15th consecutive year.
The Skytrax 4-Star ranking is a seal of quality approval awarded to airlines supplying excellent quality performance across a range of product and service-delivery rating areas.
This rating is assessed by Skytrax after detailed product and service standards audits for each featured airline and is not connected to any customer ratings.
A 4-Star Airline rating signifies airlines providing a good standard of product and staff service across all travel categories, including cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff service.
The 4-Star rating, which was awarded to SAA by Skytrax, the independent, global airline-rating organisation, puts the airline amongst other international and partner airlines. South African Airways has maintained quality levels throughout what has been another challenging year for the industry, delivering a world-class product and service standards to our customers, making this 4-Star Airline ranking well deserved!
The SAA stations that were audited this year are: South Africa: OR Tambo International Airport, Durban and Cape Town airports; regional – Mauritius and Namibia; international – Hong Kong, UK, and Sao Paulo – including SAA brand new Airbus A330-300 aircraft fleet.
According to Zuks Ramasia, SAA General Manager Operations while commending the hard work and commitment of the airline staff said, “The South African Airways product and service standards continue to perform at a standard that is meeting 4-Star levels and this applies to long-haul, regional, and domestic flights.”
